SHIPPING & RETURNS

Shipping Returns

Free shipping for most countries when orders over $20 (All with tracking number). Some shipping methods are free but retired because of reliability. Please understand.

 



Delivery Time

In general, the delivery time of your shipment can be determined using the following formula:

Estimated delivery time = Product Shipping Time + Estimated shipping time of chosen Shipping Method.

More about product availability - See Shipping Time
Shipping times depend on the chosen Shipping Method and your location - see Shipping Method
(Public holidays and weekends are excluded when calculating estimated delivery time)


Shipping Time

Basically Reewape has four types of products regarding dispatching (time the package leaves our ware). 

 


24 HRS

Package leaves our door before next business day ends.


Normal

Package leaves our door in 3 - 7 business days.

 

Shipping Address

 

Russian customers: Please leave your full name(three words) on your shipping address. Otherwise your package may NOT be delivered, and we don't take responsibility.

 

Please make sure the shipping address is correct and deliverable. If the package is shipped to your country but could not be delivered and returned, we could refund you money but will charge shipping cost, since shipping vendor will charge us.

Please make sure you input the same shipping address on both Paypal and our website.



 

Shipping Type

 

We have four types of shipping type listed on the product specification, which will end up with different shipping method when you add them into cart.

Normal: Items that do not have specific shipping limited. 

Built-in Battery: Items with built-in battery, cannot be shipped via specific carrier who don't ship built-in batteries.

Battery: Battery cells, like AA, AAA, 18650, 26650 batterise or so. Can only be shipped via specific carriers.

 



Shipping Method

 

Orders are shipped via Air Mail by different carriers with tracking or ePacket based on your selection and drop-off without signature. We retired Air Mail without tracking shipping method.

Currently we provide following shipping ways and are adding more. After you input shipping address, you will be able to see available shipping methods.


 

Shipping Method Countries Time Notes
DHL Express Most countries 3 - 7 Business Days Could ship built-in batteries to some countries, could not ship liquid and batteries
ePacket Express by China Post AU, CA, FR, IL, NO, RU, UA, GB, US, PL, BE, FI, HU, IE, CH, KR, MX, MY, NL, SG 7 - 20 Business Days Could not ship liquid, only support buil-in batteries to US, RU, AU, CA. Package over 2kg will be splited.
US Express US, cannot ship to APO/FPO address or Outlying Areas or Military Address 7 - 14 Business Day. Could ship buil-in batteries.
Registered Air Mail by China Post Most countries 10 - 40 Business Days Could not ship batteries and liquid and buil-in batteries. Package over 2kg will be splited.
Registered Air Mail by Netherlands Post Most countries 10 - 30 Business Days Could ship built-in batteries, but not liquid and batteries. Package over 2kg will be splited.
Registered Air Mail by Singapore Post Most countries 10 - 30 Business Days Could ship built-in batteries, but not liquid and batteries. Package over 2kg will be splited.
Registered Air Mail by Swiss Post Most countries 10 - 40 Business Days Could ship built-in batteries, but not liquid and batteries. Package over 2kg will be splited.
HK Special Express HK ONLY 3 - 7 Business Days Could ship built-in batteries, but not liquid and batteries. Package over 2kg will be splited.
Euro Special Air Mail DE, ES, FR, IE, IT, UK, SE (Remote Areas Excluded, Custom Tax Included, No VAT) 6 - 13 Business Days Could ship built-in batteries, but not liquid and batteries. Package not over 2kg.
Euro Special Large Parcel DE, ES, FR, IE, IT, UK, SE (Remote Areas Excluded, Custom Tax Included, No VAT) 6 - 13 Business Days Could ship built-in batteries, but not liquid and batteries
Euro Special Air Mail - Line 2 IT, DE, GB, FR, ES, NL, BE, BG, HR, CY, CZ, EE, FI, HU, LV, LT, MT, PL, PT, RO, SK, SI, SE, AT, DK, GR, IE, LU (Remote Areas Excluded) 6 - 13 Business Days Could ship built-in batteries, but not liquid and batteries
Euro Special Air Mail - Line 3  DE, UK (Custom Tax Included,  cannot ship to APO/FPO address) 6 - 13 Business Days Could ship built-in batteries, but not liquid and batteries
UK Special Air Mail   UK (Custom Tax Included, Signature-Required) 6 - 13 Business Days Could ship built-in batteries, but not liquid and batteries
Registered Air Mail by Laos Post AU,DE,FR,NZ,IT,SE,CH,ES,MY,ID,AT,GB,US,CA,RU,BE,LK,GR,NO,IE,LU,FI,CZ, MK,RS,CY,SK,AZ,BG,DK,PT,PL,HU,HR,AE,KE,ZA,QA,DZ,OM,EG,ET,BH,DJ,GH,GA,CM,KW, LB,MA,MZ,NG,SD,TZ,TN,UG,IQ,JO,ZM,BR,AR 10 - 40 Business Day Could ship liquid. Package may be splited to get liquid shipping more succefull.
EMS by China Post Most countries 10 - 20 Business Days Could not ship batteries and liquid and buil-in batteries
EMS by Singapore Post Most countries 10 - 20 Business Days Could ship built-in batteries, but not liquid and batteries
US eCommerce Packet for Battery US, cannot ship to APO/FPO address or Outlying Areas 10 - 20 Business Day Could ship batteries. Package not over 2kg.

 

Please note: We don't filter shipping methods based on battery/liquid yet. We may change the shipping method you have chosen if your order contains battery or e-liquid.

 

We could ship via express, e.g. DHL/FEDEX/UPS, per your request. Please Contact US for price and assistance. We don't integrate that into shopping cart yet.

Order Tracking

For orders with tracking, we will send out emails to tell our clients their tracking number. You can also view it via the order processing details in your accounts. Or you can use the Guest Tracking if you only have a guest account.

 

Please allow 1 - 3 business days for the tracking number to be trackable because shipping vendors need time to process those packages.

 

We recommend you use www.17track.net to track your order.



 


Returns

You may return items to us within 45 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned as the original condition. Contact us before you return products to us.

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